Do you have
some Questions?
Shipping Information
What types of products do you offer?
At VIP Auto Parts, we offer a wide selection of automotive parts and accessories for various makes and models. Our inventory includes everything from essential components like Lights and Body Parts to performance upgrades and styling accessories.
How do I find the right parts for my vehicle?
You can use our easy-to-navigate website to search for parts by make, model, and year of your vehicle. If you need assistance, our expert team is available to provide guidance and help you find the right parts.
Do you offer a warranty on your products?
Yes, we provide warranties on select products as specified by the manufacturer. Please refer to the product description for warranty details, and contact us if you have any questions.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt, provided the item is in its original condition and packaging. Refunds will be processed once we receive and inspect the returned item.
How does shipping work?
We offer hassle-free shipping on all orders. Once your order is placed, we process and dispatch it promptly. Shipping times may vary based on your location. You’ll receive tracking information via email once your order has shipped.
How can I contact customer support?
You can reach our customer support team via email at support@vipautoparts.com.au or by phone at 0401 777 757. Our team is here to assist you with any questions or concerns you may have.
Payments Questions
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. You’ll see the available options during the checkout process.
Is my payment information secure?
Yes, your payment information is secure. We use SSL encryption technology to protect your sensitive data during transmission. Our payment processing partners are also PCI compliant to ensure the highest level of security.
Can I change my payment method after placing an order?
If you need to change your payment method, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order is processed.
What should I do if my payment is declined?
If your payment is declined, please check the following:
- Ensure your payment details are entered correctly.
- Verify that your card has not expired and has sufficient funds.
- Contact your bank or card issuer to check if there are any issues with your account.
If the issue persists, you can try using a different payment method.
What if I need a refund for my order?
If you are eligible for a refund under our 30-day return policy, the refund will be processed using the same payment method you used for the original transaction. Please allow a few business days for the refund to reflect in your account.
Product Warranty
Do your products come with a warranty?
Yes, many of our products come with a warranty, which is provided by the manufacturer. Warranty details can vary based on the specific item, so please check the product description for information regarding coverage.
How long is the warranty period?
The warranty period varies by product and manufacturer. Common warranty durations range from 12 months to several years. You can find specific warranty information in the product description or packaging.
How do I make a warranty claim?
To make a warranty claim, please follow these steps:
- Contact Us: Reach out to our customer support team with your order details and a description of the issue.
- Provide Proof: You may need to provide proof of purchase and any relevant documentation related to the warranty.
- Return the Item: Depending on the situation, you may be required to return the defective product for inspection.